NC Medicaid Non-Emergency Medical Transportation

Transportation · North Carolina · Free

Free rides to and from Medicaid-covered medical and mental health appointments for NC Medicaid beneficiaries. Schedule at least 2 business days in advance through your managed care health plan or by calling 833-870-5500. Rides cover doctor's offices, hospitals, pharmacies, and mental health clinics. Fathers on Medicaid can use this service for themselves and their children. Statewide coverage. Open Mon-Fri 7am-6pm for scheduling. Rides are provided at no cost to the beneficiary.

Contact & Details

Address: Statewide

Phone: 833-870-5500

Hours: Mon-Fri 7am-6pm (schedule 2+ days ahead)

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About Transportation for Fathers

Transportation assistance helps fathers get to work, court, medical appointments, and childcare. Public transit passes are often available free or discounted through TANF, Medicaid non-emergency medical transportation (NEMT), and social service agencies. Many job training programs cover bus passes. The Ways to Work program and some community action agencies provide low-interest car loans to working parents. State DMVs typically require proof of insurance and current registration; low-cost insurance programs exist for low-income drivers in several states (California's Low Cost Auto Insurance is one example). For rural fathers without reliable transit, dial-a-ride and volunteer driver programs are coordinated through Area Agencies on Aging and community action agencies. Medicaid NEMT covers rides to covered medical visits at no cost. This directory includes transit authorities, Medicaid NEMT providers, and car-ownership assistance programs.

Transportation in North Carolina

North Carolina district courts handle family matters in all 100 counties, with some counties having dedicated family court sessions. The Child Support Services Section operates under DHHS. Charlotte, Raleigh, Greensboro, Durham, and Winston-Salem are the largest metros. Legal Aid of North Carolina is the primary LSC-funded statewide civil legal aid program.

More Transportation in North Carolina

  • GoTriangle (Regional Transit - Raleigh-Durham-Chapel Hill) — Regional public transit serving the Research Triangle area including Durham, Raleigh, Chapel Hill, Cary, and Apex with bus routes, express s
  • GoRaleigh — City of Raleigh public bus system with over 20 fixed routes connecting neighborhoods, employment centers, and transit hubs. Affordable fares
  • GoDurham Transit — Durham's public bus system offering fixed-route and on-demand microtransit service throughout the city. GoDurham Connect provides on-demand
  • CATS (Charlotte Area Transit System) — Charlotte's public transit system operating bus, LYNX Blue Line light rail, Gold Line streetcar, and CATS ADA paratransit across Mecklenburg
  • Greensboro Transit Agency (GTA) — Public bus system serving Greensboro with over 15 fixed routes connecting neighborhoods, shopping centers, and employment areas. ADA paratra
  • WAVE Transit (Wilmington) — Public transportation serving Wilmington and New Hanover County with fixed-route bus service, ADA paratransit (DART), and seasonal beach shu

Transportation — Common Questions

Can I get help affording a car?
Some community action agencies and programs like Ways to Work, Wheels to Work, or Good News Garage offer low-interest loans or donated vehicles to working parents. Eligibility typically requires employment or training and income under a threshold. Waitlists can be long.
What is Medicaid NEMT?
Non-Emergency Medical Transportation — Medicaid must cover rides to and from covered medical appointments at no cost. Call the transportation number on the back of your Medicaid card to schedule. Rides must be arranged in advance (usually 2–3 business days).
Are there reduced-fare transit options?
Most transit agencies offer reduced fares for seniors, disabled riders, and Medicaid enrollees. TANF and some workforce programs include transit passes. Some employers subsidize transit through pre-tax benefits. Contact your local transit authority for eligibility.
What if I live in a rural area with no bus?
Dial-a-ride services, volunteer driver programs through Area Agencies on Aging, rural transit partnerships, and Medicaid NEMT serve rural residents. Community action agencies coordinate much of this. Call 211 for a local referral.